This page reframes aftercare as part of the luxury experience. Use it to receive repair enquiries, explain the resale pathway, and give collectors practical confidence about stewardship.
Separate the page into clear decision points so visitors can quickly understand whether they need restoration, a sales conversation, or practical care advice.
Begin with images, dimensions, and a short note describing any wear, tears, colour loss, or staining.
Present likely service types such as washing, fringe work, edge repair, foundation stabilisation, or localised reweaving.
Explain that timing and cost depend on the material, complexity, and age of the rug.
Collect dimensions, clear images, origin if known, and any prior purchase or valuation context.
Use the information to determine whether a piece suits direct purchase, consignment, or a simple advisory response.
Invite an appointment or follow-up conversation once the initial review is complete.
Advise on underlay, rotation, and keeping important silk or antique rugs away from intense direct sun.
Use periodic professional cleaning rather than harsh household treatment, especially for silk and mixed-material pieces.
Roll rather than fold, keep the rug dry, and protect it from compression, moisture, and pests.
The tone should remain calm and specific: measured language, clear expectations, and enough practical detail to build trust. That is more effective than overly technical language or too many promises.
Service enquiries often begin with a piece already in the home. For acquisition conversations, the current catalogue remains one click away.